Case study

Building a platform people trust when reporting sensitive incidents

  • Incident reporting & security
  • Security-first architecture
  • Data governance
  • Full-lifecycle delivery
  • Architecture
  • Testing
  • Development
  • Long-term maintenance
  • Deployment
Funding Body
European Union
Partners
civil society organisations, security experts, faith-based organisations, NGOs, academic institutions, including the University of Vienna
LLI Role
end-to-end digital platform delivery

The problem

Across Europe, religious communities and places of worship face increasing security risks. Incidents related to hate crimes and threats are real, frequent, and emotionally charged.

The core issue was not only safety. It was trust and visibility.

  • People were reluctant to report incidents.
  • Reports were fragmented, inconsistent, and scattered across organisations.
  • Data could not be reliably compared between countries.
  • Researchers and institutions lacked a single, credible source of insight.
  • Cooperation between communities, NGOs, authorities, and experts was difficult.

Effective reporting relies on trust. And prevention and policy need consistent data to succeed.

What was at stake

This was not a typical reporting system.

If the platform:

  • Risk 01

    Felt unsafe

    people would not use it

  • Risk 02

    Lacked consistency

    data would be useless at the EU scale

  • Risk 03

    Failed on security

    trust would be lost permanently

In this project, technical decisions directly affected people's willingness to speak up. Failure would not be neutral. It would actively reinforce silence.

Why LLI

LLInformatics was selected as a full-responsibility technology partner to deliver the end-to-end system.

LLI was accountable for:

  • product concept and technical architecture,
  • security-first system design,
  • full-stack development and automated testing,
  • deployment and long-term maintenance planning.

Our approach

From the start, we aligned on one principle. A platform that handles sensitive incidents must be designed like critical infrastructure.

  1. 01

    Designing for trust before features after launch

  2. 02

    Prioritising clarity and usability over complexity

  3. 03

    Treating data protection as a default, not an add-on

  4. 04

    Building a system that remains reliable years after launch

We focused on decisions that reduce risk in the long term, not on short-term delivery shortcuts.

The solution

LLI delivered a secure, accessible, user-focused web platform that enables reporting, analysis, and collaboration on hate-crime-related incidents.

Key Capabilities

  • Flexible reporting

    Incidents can be submitted anonymously or through registered accounts, lowering the barrier to reporting while maintaining accountability where required.

  • Standardised EU-wide data model

    A single, structured schema ensures incidents are classified consistently across all EU member states, enabling meaningful cross-country analysis.

  • Secure data storage and access control

    Sensitive data is protected by design, supporting both real-time monitoring and long-term academic research without compromising privacy.

  • Collaboration space for professionals

    NGOs, authorities, and experts can exchange knowledge, discuss approaches, and publish resources in a shared, trusted environment.

Technology stack

While choosing technologies for this specific project, we focused on three factors: stability, security, and long-term maintainability.

  • Backend

    Ruby on Rails

    Mature ecosystem and proven security practices, a stable foundation for sensitive data handling.

  • Frontend

    Vue.js

    Fast, accessible, and responsive interfaces built for users across varying devices and connection speeds.

  • Infrastructure

    AWS

    Scalable and reliable performance across Europe, with the resilience required for EU-wide deployment.

  • Testing

    Robot Framework + Python

    Automated and repeatable quality assurance ensuring consistent behavior across every release.

These were not trend-driven choices. They were durability-driven decisions.

Engineering standards

To build a trustworthy platform, tools alone aren't enough. That's why we emphasised our engineering approach:

  • Clean, readable, maintainable code

    Written for the next developer, not just the current sprint.

  • Transparent documentation for future contributors

    Every module and decision documented for long-term handover.

  • Consistent development and review practices

    Standardised workflows across the full delivery lifecycle.

  • Close collaboration between developers, QA, and project leadership

    Shared acceptance criteria and no surprises at delivery.

Public-good platforms deserve the same engineering standards as enterprise systems.

Results and impact

The Faith Guardian platform now provides:

  1. 01

    A safe and accessible way for individuals to report sensitive incidents

    Communities previously without a trusted reporting channel can now submit incidents securely, with confidence their data is protected.

  2. 02

    Reliable and comparable data for researchers and policymakers

    A standardised data model enables cross-country analysis that was previously impossible due to fragmented national systems.

  3. 03

    A shared digital space that strengthens cooperation across sectors and borders

    The collaboration layer brings together stakeholders who previously had no common infrastructure to work within.

It is a practical, operational system that answers the real market demand and supports those affected by hate crimes.

Why this case matters

This project reflects how LLI works across all engagements:

  • We take full ownership,

  • We design for real users and real constraints,

  • We prioritise long-term reliability over short-term speed,

  • We combine technical depth with responsibility and clarity.

Whether the client is a commercial company or a Europe-wide initiative like Faith Guardian, our standards remain the same. Technology should always protect people, not complicate their lives.

More case studies

View all

Start the conversation

Build the right technology with the right engineering partner.

Tell us what you are planning, and our senior team will help you define the strongest way forward.

Talk to our team